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Exchanges and Returns


At Carbon 6, we guarantee every product we sell, 100%. That means that if it doesn't fit, we'll be happy to exchange it for the right size. And if you're not completely satisfied with a purchase, we're happy to return it—no questions asked. 

Exchanges

If you need to exchange your ring for a different size, please send us a note at support@carbon6rings.com and let us know your order number (or just the name your order was placed under) and what size you need. Then just pop the one that doesn't fit in the mail with a note including your name, order number, and a quick sentence noting that this is an exchange, and mail it to:

Carbon 6
757 Warren Rd #4959
Ithaca, NY 14852-4959

Your new size will be shipped out within two weeks. (Most are shipped out within 2–3 days, but since all of our rings are hand-made, if we happen to be out of a particular size, that can sometimes take a little longer.)

Returns

If you are not satisfied with your ring for any reason, we'll be happy to send you a full refund. Please just send us a note at support@carbon6rings.com saying you would like a refund, then ship your ring back to us at the address below with a note including your name, order number, and stating that you'd like a refund. And while it's not necessary, if you wouldn't mind telling us the reason you'd like the refund, that would help us know what we need to improve.

Carbon 6
757 Warren Rd #4959
Ithaca, NY 14852-4959